This page explains what personal information we collect, why we collect it, how it is used, and what rights you have as a registered player in the Philippines. Please read it carefully before using the platform.
This Privacy Policy applies to all personal information collected by g taya when you visit our website, create an account, make a deposit or withdrawal, or contact our support team. It covers how we gather, store, use, and protect your data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). By registering an account and using the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should not proceed with registration. We may update this policy from time to time, and the most current version will always be available on this page. Significant changes will be communicated to registered players through the platform or via the email address on file. Continued use of g taya after any update constitutes your acceptance of the revised policy.
When you register, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required by Philippine regulations. During normal platform use, we also collect transaction records, game activity logs, device information, IP address, and browser type to ensure the security and integrity of your account. Payment-related data such as your GCash or Maya account reference is collected solely to process deposits and withdrawals and is never stored in full on our servers. We may also collect information you voluntarily provide when contacting our support team, including the content of your messages and any attachments you send. Cookies and similar tracking technologies are used to maintain your session, remember your preferences, and analyse how the platform is used — you can manage cookie preferences through your browser settings. We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance. All data collected is proportionate to the purpose for which it is gathered, in line with the principles of the Data Privacy Act.
Your personal data is used primarily to create and manage your account, process financial transactions, verify your identity, and deliver the entertainment services available on the platform. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities, which is a legal obligation for licensed online entertainment operators in the Philippines. Aggregate and anonymised usage data may be used to improve platform performance, personalise your experience, and develop new features. We may send you service-related communications such as transaction confirmations, security alerts, and policy updates — these are not optional as they are necessary for the operation of your account. Promotional communications, if any, will only be sent where you have given explicit consent, and you may withdraw that consent at any time by contacting support. Your data is never sold to third parties, and it is not used for purposes beyond those described in this policy without your prior consent. All processing activities are carried out on a lawful basis as defined under RA 10173.
g taya does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist in operating the platform — such as payment processors like GCash and Maya, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict data processing agreements. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, law enforcement agencies, or the NPC in response to a valid legal request or court order. If g taya undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. All third-party service providers we work with are required to handle your data in a manner consistent with this policy and applicable Philippine law. We do not share your data with advertisers or analytics companies in a way that identifies you personally. Any disclosure beyond what is described here will only occur with your explicit prior consent.
Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is being processed, and this policy is our primary means of fulfilling that obligation. You have the right to access a copy of the personal information we hold about you, and you may request this by contacting our support team with a valid identity verification. You also have the right to correct any inaccurate or incomplete data in your account, and we will process such requests promptly. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team using the contact details provided in the footer of this page.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping requirements. Once the retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. g taya uses industry-standard security measures including encryption in transit and at rest, access controls, and regular security assessments to protect your personal information from unauthorised access, disclosure, or loss. Our staff who handle personal data are trained on data privacy obligations and are bound by confidentiality agreements. In the event of a personal data breach that is likely to result in harm to you, we will notify the NPC and affected individuals in accordance with the timelines prescribed by Philippine law. While we take all reasonable precautions, no online platform can guarantee absolute security, and you are also responsible for keeping your login credentials confidential. If you suspect any unauthorised access to your account, please contact our support team immediately.
If you have any questions about how g taya handles your personal information, or if you would like to exercise your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers to common privacy questions.